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Effective: June 7, 2023

Privacy Policy

TETRA Technologies Inc. and its affiliates (“TETRA,” the “Company,” “we,” “us,” “our”) respect your privacy and are committed to protecting it through our compliance with this Privacy Policy.

This Privacy Policy describes (a) the types of personal information that we may collect from you or that you may voluntarily provide to us when you visit the website www.onetetra.com (the “Site”) and (b) our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Privacy Policy applies to all information we collect on the Site and other associated websites; in email, text, and other electronic messages between you and the Site; through mobile or desktop applications or other software that we develop or use for business purposes; through any other means where a link or reference to this Privacy Policy is provided; and in other interactions that we have with you, including offline.

This Privacy Policy does not apply to

  • information collected by us offline or through any other means, including on any other website operated by any third party or
  • information collected by any third party, including any application or content that may link to or be accessible from or on the Site.

Please read this Policy Statement to understand our policies and practices regarding your information and how we will treat it.  If you do not agree with our policies and practices, it is your choice not to use the Site.  By accessing or using the Site, you agree to this Privacy Policy.  This policy may change from time to time; please check back periodically for updates.  Your continued use of this Site after we make changes is deemed to be acceptance of those changes.

Personal Information We Collect and How We Collect It

When you visit and use this Site, we collect information about you, including (a) personal information that identifies you as an individual or that relates to an identifiable person (“Personal Information”) and (b) information about you that does not identify you as an individual.  We collect this information directly from you when you voluntarily provide it to us by completing any surveys, forms, or requests for information on the Site.  This information includes, for example, the following categories of information:

  • basic Personal Information and identifiers for you or for others, such as principals in your business;
  • contact information for you or for others (e.g., phone number, e-mail address, and mailing address);
  • biographical and demographical information (e.g., company, job title or position, and primary job responsibilities);
  • affiliation information (e.g., customer, student, job seeker, vendor or supplier, investor or financial analyst, or academic researcher);
  • communications (e.g., when you submit questions or comments, select e-mail marketing communication preferences, indicate areas of interests, subscribe to newsletters, participate in surveys or forums or report a problem with our Site);
  • your search queries on the Site;
  • records and copies of your correspondence (including email addresses), if you contact us through the Site; and
  • professional or employment-related information or other background information that you provide when you submit an application to work for us (e.g., education, experience, skills, qualifications, licenses, certifications, current employer, job title, job activities or responsibilities, and whether or not authorized to work in a particular country without sponsorship).

As you navigate through and interact with the Site or use any other company mobile or desktop applications, we may also use automatic data collection technologies to collect certain information about your computer or mobile device, browsing actions, and patterns, including, but not limited to, the following categories of information:

  • technical information collected from your computer or mobile device about your device and internet connection (e.g., your IP address, browser type, and operating system); and
  • electronic network activity information and other information collected about your usage of the Site (e.g., traffic data, pages you visit, dates and times of each visit, search terms you enter, and how often you visit).

The information that we collect automatically may include Personal Information or we may maintain it or associate it with Personal Information that we collect in other ways.  This helps us to improve our Site and to deliver a better and more personalized service to you, including by enabling us to estimate our audience size and usage patterns, store information about your preferences, and recognize you when you return to the Site.

We may be required by law to collect certain information about you or as a consequence of any contractual relationship we have with you. Failure to provide this information may prevent or delay the fulfillment of these obligations.

Technologies that We Use for Automatic Data Collection

Our data-collection process may involve the use of the following automatic data collection technologies:

  • “Cookies” (or browser cookies):  In this policy, we use the term “cookies” to refer to cookies and similar technologies covered by the EU Directive on privacy in electronic communication.  Cookies are small pieces of identifying information placed and stored on the hard drive of your computer by our server.  These cookies enable our system to more readily “recognize” your computer or mobile device when you visit our Site in order to more efficiently provide service.  For example, we may use cookies in order to customize the display to suit your interests, to note your interests while visiting the Site, and to store information (e.g., for tracking and targeting purposes).
  • Web Beacons: Some parts of the Site may contain web beacons (also known as clear gifs, pixel tags, and single-pixel gifts), which are small electronic files that permit the Company, for example, to count users who have visited those parts of the Site and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

It is our policy that any information obtained through the use of cookies and/or web beacons will only be used internally to better provide service to you and to evaluate the effectiveness of the Site and make improvements. We will not use cookies or web beacons to track your activities outside of the Site or for any purpose not disclosed herein.

We also use third-party web analytics services in connection with the Site, including Google Analytics, HubSpot, LinkedIn, and Google AdSense, which use cookies and similar technologies to collect data (e.g., IP addresses) to evaluate use of, and interaction with, the Site.

You may elect not to accept “cookies” by changing the browser settings on your computer or by not responding in the affirmative when asked on the Site if you will accept cookies.  Please be advised, however, that if you choose not to accept cookies, you may not be able to access part or all of the Site or some parts of the Site may not operate effectively.

Sensitive Personal Information

We do not knowingly collect sensitive Personal Information (such as social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics, genetic characteristics, criminal background, trade union membership, etc.) from you via the Site.  Please do not provide any such sensitive Personal Information to us on or through the Site.

Children

We take children’s privacy seriously and we are committed to complying with applicable laws and requirements, such as the United States’ Children’s Online Privacy Protection Act (“COPPA).  The Site is not intended for children under the age of 18.  We encourage all parents and guardians to instruct their children in the safe and responsible use of Personal Information on the Internet.

Our products and services are not directed to underaged individuals and we do not knowingly collect, use, or disclose to third parties any Personal Information collected from children under the age of 18.  If you are under the age of 18, do not provide any information on the Site or other associated websites (including your name, address, telephone number, or email address).  If we learn that we have collected or received Personal Information from a child under 18 without verification of parental consent, we will delete that information. If you believe that we may have any Personal Information from or about a child under the age of 18, please contact us at us at the contact information set forth below.

How We Use Your Personal Information

We may use information that we collect about you or that you provide directly to us (including any Personal Information) for the following purposes:

  • to verify your identity when you access the Site and to ensure the security of your personal information;
  • to present the Site and its contents to you;
  • to communicate about, and administer, our products, services, events, programs, and promotions (such as by sending alerts, promotional materials, newsletters, and other marketing communications);
  • to provide notices to you about marketing information and other subscriptions you have elected to receive through the Site or any changes to this Privacy Policy;
  • to provide the information, goods, services, or materials that you have requested;
  • to process, evaluate, and respond to requests, inquiries, and applications;
  • to build a profile about you and place you into particular marketing segments in order to understand your preferences better and to appropriately personalize the marketing messages that we send to you;
  • to provide customer support;
  • to perform data analytics (such as market research and trend analysis)
  • to conduct and facilitate market research initiatives;
  • to engage in ad retargeting and evaluate the effectiveness of our marketing efforts;
  • to analyze information about how you use our services to provide an improved experience for our customers;
  • to conduct marketing and sales activities (including generating leads, pursuing marketing prospects, performing market research, determining and managing the effectiveness of our advertising and marketing campaigns, and managing our brand);
  • to operate, evaluate, and improve our business (such as by administering, enhancing, and improving our products and services, developing new products and services, and managing our communications and customer relationships);
  • to communicate with you (for example, if you contact us with questions);
  • to process an application that you submit to work for us or provide information related to job opportunities or recruitment, generally;
  • to exercise our legal rights where it is necessary to do so (for example, to detect, prevent and respond to fraud claims, intellectual property infringement claims, or violations of law or the terms of use applicable to this Site);
  • to comply with other legal or regulatory requirements;
  • to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
  • to notify you about changes to our Site;
  • to use the information in any other way that we may describe when you provide the information;
  • to fulfill any other purpose for which you provide the information; and
  • for any other purpose with your consent).

We may combine information we obtain through the Site with information that we obtain in other ways (such as through offline sales, marketing, partner and supplier initiatives) for the purposes described above.

We may also anonymize or aggregate your information and use it for the purposes described above or for other purposes to the extent permitted by applicable law.

The legal basis for TETRA processing your Personal Information as described above will typically be one of the following:

  • your consent;
  • performance of a contract with you or a relevant party;
  • our legitimate business interests; or
  • compliance with our legal obligations.

If you do not wish to be contacted by the Company about other products and services or other content that we think may be of interest to you, you may elect not to check the box stating “I agree to receive communication from TETRA Technologies” contained in the form that is used to collect your Personal Information on the Site.

You may unsubscribe from email communications from TETRA at any time by clicking on the “Manage Preferences” link that is included in each communication.  You may also contact us at the contact information set forth below and ask to be omitted from future distributions from us or to update or correct your Personal Information.

How and When We Share Your Personal Information

We may transfer or disclose Personal Information that we collect or that you provide to us as described in this Privacy Policy:

  • To our subsidiaries, affiliates, divisions, employees, and business partners.
  • To our contractors, vendors, and suppliers for the purposes described in the Privacy Policy. For example, we may transfer or disclose any of the categories of Personal Information listed above with service providers that we have retained to perform services on our behalf.  These services may include services related to website hosting, management of employment applications, customer support, data analytics, customer service, advertising/marketing, sending newsletters, and support e-mail and messaging services.
  • To fulfill the purpose for which you provide the information (e.g., if you provide the email address of another person so that we may contact them, we may transmit the contents of that communication and your name and contact details to the recipient).
  • To any person—including to any governmental agency or regulator—without notice, as we believe to be necessary or appropriate for any of the following purposes:
    • to comply with any court order, law, or legal process, including to respond to any government or regulatory request (including those from public and government authorities outside of your country of residence);
    • to enforce our terms and conditions or other agreements or in response to activities that are unlawful or a violation of TETRA rules for use of the Site;
    • to protect our operations or those of any of our affiliates or business partners;
    • to protect our rights, privacy, safety, property, or interests and/or that of our affiliates, business partners, customers, you, or others;
    • to allow us to pursue available remedies or limit the damages that we may sustain; or
    • in response to any emergency situation.
  • To relevant third parties in the event of a potential or actual sale or transfer of all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution, or liquidation where the business is not continuing as a going concern) or other business combination in which Personal Information held by us is among the assets being transferred.
  • To any other parties disclosed by us when you provide the information or with your consent.

TETRA does not sell Personal Information to third-parties, including the Personal Information of minors under 16 years of age.

Your Choices Regarding Your Personal Information

You have certain rights regarding the Personal Information that we hold about you, subject to applicable law.  To the extent provided by the law of your jurisdiction, you may have the right to (a) access certain Personal Information that we maintain about you; (b) request that we update, correct, amend, erase, or restrict your Personal Information; or (c) exercise your right to data portability.  We have created mechanisms to provide you with control over your information.

You may elect not to accept “cookies” by changing the browser setting on your computer.  Please note that most browsers automatically accept cookies.  You may also reject or block cookies when visiting the Site by not responding in the affirmative when asked on the Site if you will accept cookies.  Please be advised, however, that if you choose not to accept cookies, you may not be able to access part or all of the Site and some parts of the Site may not operate effectively.  By using the Site, you agree that we can place any cookies that you have not deleted or rejected on your device. You may visit www.allaboutcookies.org for more details on how to delete or reject cookies and for further information on cookies, generally.

If you do not want your information to be collected, used, and disclosed as described in this Privacy Policy and/or you do not wish us to use your information (e.g., your email address or other contact information) in order to promote our products or services, you may choose not to provide the information to us.  You may also opt-out by not checking the relevant box located on the form on which we collect your Personal Information (i.e., the box that you would check if you agreed to receive future communications from us).

If we sent you a promotional/marketing email, you may unsubscribe from future communications from TETRA at any time by clicking on the “Manage Preferences” link that is included in each email.  You may also contact us at the contact information set forth below and ask to be omitted from future distributions from us or to update or to correct your Personal Information.

Where provided by law, you may withdraw consent that you previously provided to us or object at any time to the processing of your personal information on legitimate grounds relating to your particular situation, and we will apply your preferences going forward as appropriate. To request the exercise of these rights, you may contact us at the contact information set forth below.  Please note that we may require additional information from you in order to honor your requests.

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to make a complaint to the data protection authority of your country of residence.

Protection and Retention of Your Personal Information

We implement physical, technical, and organizational security measures designed to secure and maintain the integrity and confidentiality of your Personal Information. While no security measure can guarantee against accidental loss or compromise, we evaluate and update these measures on a regular basis in an effort to provide appropriate security for all information held by us.

Unfortunately, the transmission of information via the internet is not completely secure.  Although we do our best to protect your information, we cannot guarantee the security of your information transmitted over the Site.  Any transmission of information is at your own risk.  We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

Data Retention

TETRA will not retain your information longer than is necessary and permitted in light of the purpose(s) for which it was obtained.  The criteria used to determine our retention periods include without limitation (a) the length of time we have an ongoing relationship with you; (b) whether there is a legal obligation to which we are subject; or (c) whether retention is advisable in light of our legal position (such as with regard to applicable statutes of limitations, litigation, or regulatory investigations).

International Data Transfer

Your Personal Information may be transferred to, stored, and/or processed in any country where we have facilities or in which we engage service providers.  By using the Site, you consent to the transfer of information to countries outside of your country of residence (including the United States), which may have data protection rules that are different from those of your country.  Your Personal Information also may be available to the government of those countries under a lawful order made in those countries.

If you are located in the European Economic Area (“EEA”), some of the non-EEA countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available here http://ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm).  For transfers of Personal Information from the EEA to countries not considered adequate by the European Commission, to the extent required by applicable law, we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission, in accordance with applicable legal requirements to protect your Personal Information.

You may also lodge a complaint with a supervisory authority competent for your country or region or where any alleged infringement of applicable data protection law occurs. A list of data protection authorities is available at http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.

Linked Websites

We may provide links to third-party websites. We do not control these websites; therefore, we encourage you to review the privacy statement posted on these (and all) third-party websites.

We are not responsible for the privacy statements or practices of websites and services controlled by companies or organizations other than ours.

The inclusion of a link to a third-party website on the Site does not imply endorsement of the linked site or service by us or by our affiliates.

In addition, we are not responsible for the information collection, use, disclosure, or security policies or practices of other companies or organization (including Facebook, Apple, Google, Microsoft, RIM, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer) including with respect to any Personal Information you disclose to other companies or organizations through or in connection with the apps or our social media pages.

Changes to Privacy Policy

This Privacy Policy may be updated periodically and without prior notice to you. The date the Privacy Policy was last revised is identified at the top of the first page of the Privacy Policy.  Your continued use of the Site after we make changes is deemed to be acceptance of those changes, and you are responsible for visiting this Privacy Policy prior to accessing the Site to check for any changes.

Contact Us

If you have questions or concerns regarding this Privacy Policy or the way in which your Personal Information has been used, please contact us at webmaster@onetetra.com.